FAQs
Frequently Asked Questions (FAQs)
Q: How can I confirm if my order was placed successfully?
A: You will receive an order confirmation email at the address provided during checkout. If you don’t see the email, check your spam or junk folder. Please note it may take up to 24 hours to arrive. If you haven’t received it after 24 hours, even after checking your spam folder, contact us for assistance so we can investigate further.
Q: How can I track my order?
A: Once your order is shipped, we will send your tracking number via email. Please allow 24 to 48 hours for the tracking number to be fully updated in the postal system. Rest assured, your order is on its way, and there is no delay with your package, even if the tracking status takes time to update.
Q: Can I modify or cancel my order after it has been placed?
A: Orders can only be modified or canceled if they have not yet been processed for shipping. Please contact our customer support team as soon as possible with your order details. Once the order has been shipped, modifications or cancellations are not possible.
Q: What is your return policy?
A: We offer a hassle-free return policy within 30 days of receiving your order. Products must be in their original condition and packaging. Please contact our support team to initiate a return and receive further instructions.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as secure payment options like PayPal. For a full list of payment methods, please visit our Payment Information page.
Q: Do you ship internationally?
A: At this time, we only ship within the United States. We are working on expanding our services and will update our website once international shipping becomes available.
Q: How do I contact customer support?
A: You can reach our customer support team via email at support@truenorthecollective.com or through the Contact Us form on our website. We strive to respond to all inquiries within 24 hours.
Q: What should I do if my item arrives damaged?
A: If your item arrives damaged, please contact us immediately with your order number and photos of the damaged product. We will work quickly to resolve the issue, whether through a replacement or a refund.
Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter or follow us on social media to stay informed about the latest products, exclusive deals, and special promotions.